Privacy Policy

About Us

LinkAssist.in is an AI-powered SaaS platform that helps professionals create compelling LinkedIn content. We are committed to protecting your privacy and handling your personal data with care and transparency.

Information We Collect

Personal Information You Provide

• Account Information: Name, email address, phone number, professional details
• Profile Information: LinkedIn profile data, work experience, industry information
• Content Data: Text inputs, content preferences, generated content drafts
• Payment Information: Billing details, payment method information (processed securely through third-party payment processors)

Automatically Collected Information

• Usage Data: How you interact with our platform, feature usage patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, errors encountered
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience

How We Use Your Information

Primary Uses

• Service Delivery: Providing AI-powered LinkedIn content generation and suggestions
• Personalization: Customizing content recommendations based on your professional profile
• Account Management: Creating and managing your account, processing payments
• Communication: Sending service updates, support responses, and important notifications

AI and Machine Learning

• Content Generation: Using your inputs to create personalized LinkedIn posts, articles, and comments
• Service Improvement: Analyzing usage patterns to enhance our AI models (using aggregated, anonymized data only)
• Quality Assurance: Monitoring generated content for accuracy and relevance

Important Note: We do NOT use your personal data to train our AI models for other users. Your content inputs remain private and are used solely for your content generation.

Data Sharing and Disclosure

Third-Party Service Providers

We may share your information with trusted service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email communication services
• Analytics and performance monitoring
• Customer support tools

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse of our services

Business Transactions

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security and Protection

Security Measures

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit data access to authorized personnel only
• Regular Security Audits: We conduct regular security assessments and vulnerability testing
• Data Breach Response: We have procedures in place to detect, investigate, and respond to security incidents

Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by applicable data protection laws.

Your Rights and Choices

Data Subject Rights

Under the Digital Personal Data Protection Act (DPDP) 2023 and other applicable laws, you have the right to:

• Access: Request information about what personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal data for specific purposes
• Consent Withdrawal: Withdraw consent where processing is based on consent

How to Exercise Your Rights

To exercise any of these rights, contact us at support@linkassist.in with:

• Your full name and email address
• Specific request details
• Identity verification information

We will respond to your request within 30 days.

Account Settings

You can also:

• Update your account information through your dashboard
• Adjust privacy settings and communication preferences
• Delete specific content or generated drafts

Data Retention

Retention Periods

• Account Data: Retained for the duration of your account plus 2 years after account closure
• Content Data: Generated content is retained for 1 year or until you delete it
• Usage Analytics: Aggregated usage data retained for 3 years for service improvement
• Legal Compliance: Some data may be retained longer to comply with legal obligations

Data Deletion

When you delete your account:

• Personal information is deleted within 30 days
• Generated content is immediately removed from your account
• Some data may be retained in backups for up to 90 days for technical reasons

Cookies and Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings

Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

Third-Party Integrations

LinkedIn Integration

Our platform may integrate with LinkedIn's API to:

• Verify your professional profile
• Suggest relevant content topics
• Help schedule posts (with your explicit permission)

We only access LinkedIn data that you explicitly authorize and in compliance with LinkedIn's Terms of Service.

Other Third Parties

We may integrate with other professional platforms or services. We will always seek your consent before accessing data from external services.

International Data Transfers

While we primarily process data within India, some service providers may be located outside India. When transferring data internationally, we ensure:

• Adequate protection through standard contractual clauses
• Compliance with applicable data protection laws
• Regular monitoring of data protection practices

Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

Changes to This Privacy Policy

Policy Updates

We may update this privacy policy from time to time to reflect:

• Changes in our practices
• Updates to applicable laws
• New features or services

Notification of Changes

We will notify you of significant changes by:

• Email notification to your registered email address
• Prominent notice on our platform
• Updated "Last Modified" date at the top of this policy

Your Continued Use

Continued use of our service after policy changes constitutes acceptance of the updated terms.

Compliance and Governance

Data Protection Officer

For data protection matters, you can contact our Data Protection Officer at: support@linkassist.in

Regulatory Compliance

We comply with:

• Digital Personal Data Protection Act (DPDP) 2023, India
• Information Technology Act, 2000, India
• General Data Protection Regulation (GDPR) for EU users
• Other applicable local and international data protection laws

Dispute Resolution

If you have concerns about our privacy practices:

• Contact us directly at support@linkassist.in
• File a complaint with the Data Protection Board of India
• Seek resolution through appropriate legal channels

Contact Information

For questions, concerns, or requests related to this privacy policy:

Email: support@linkassist.in